Refund Policy

Thank you for shopping at FAZ Fragrances. We take pride in providing high-quality products and strive to ensure your utmost satisfaction. However, if you are not entirely pleased with your purchase, we're here to assist you.

Refund Eligibility and Criteria

To be eligible for a refund, please ensure that:

The item(s) are in their original condition, unopened, and unused.

You notify us within 24 hours from the date of purchase.

You provide proof of purchase, such as an order number or receipt.

Please note that certain products, including but not limited to personalized or final sale items, are exempt from being eligible for refunds.

Refund Process

Once we receive your return, it will be inspected to ensure it meets the above eligibility criteria. If approved, we will initiate the refund process.

Refunds may take 3-7 working days to be processed and reflected in your account, depending on your payment method and bank processing times. The refund will be issued in the same form as the original payment method used during the purchase. If this is not possible due to technical limitations, we will work with you to find an alternative method.

Refund Contact Information

If you would like to request a refund, kindly contact our customer support team through one of the following methods:

Email: [email protected] Phone: +91 9004969389

Please provide the following details when contacting us regarding a refund:

  • Your full name
  • Order number
  • Reason for return
  • Preferred contact method
  • Our customer support team will guide you through the process and assist with any queries or concerns you may have.

Return Shipping

If your refund is approved, we will provide you with the necessary instructions for returning the item(s). You will be responsible for covering the shipping costs associated with the return unless the return is due to our error or a defective product.

Lost or Damaged Items

We are not responsible for any items lost or damaged during return shipping. Please ensure that items are properly packaged and consider using a trackable shipping service for added security.


At this time, we do not offer direct exchanges. If you wish to exchange an item, we suggest placing a new order for the desired product and returning the original item for a refund.

Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. Order cancellations will be granted if the order has not yet been processed or shipped. If cancellation is no longer possible, please follow our refund process outlined above.